Call (757) 495-7782 first. A phone call is the fastest way to reach us in an emergency, faster than any form.
What to do while you wait
Walk-in warming up
Keep the door shut. Check the breaker and the thermostat setting. If it's over 41°F, start moving the most sensitive product to other cold storage and note the time.
No hot water
Check whether the water heater's gas or power is on and whether a breaker or reset button tripped. Don't run the dish machine on a low-temperature rinse.
Backed-up drain
Stop running water to that line, including the dish machine and sinks that feed it. Keep people clear of standing water.
Gas smell
Shut off the equipment and gas if it's safe to do so, get everyone out, and call the gas utility or 911 from outside. Call us once it's safe.
What we fix on emergency calls
- Walk-in coolers and freezers that won't hold temperature
- Reach-ins and prep tables running warm
- Fryers, ranges and ovens that won't light or heat
- Water heaters and booster heaters that quit
- Drains, sinks and leaks
- Rooftop units when the kitchen or dining room gets unbearable
Flat-rate, approved first. We diagnose, tell you what failed and what it costs to fix, and start only after you approve the price. No surprise add-ons on the invoice.
Common questions
Do Kitchen Care Plan members really get priority?
Yes. Plan members go to the front of the dispatch list for emergency calls, and repairs are billed at plan rates.
Is an emergency call more expensive?
Calls outside normal hours can carry an after-hours rate. We tell you what it is on the phone, before we roll a truck.
What areas do you cover for emergencies?
All of Hampton Roads, from Virginia Beach and Norfolk to Chesapeake, Portsmouth, Suffolk and across the water to Hampton, Newport News, Yorktown and Williamsburg.
Call (757) 495-7782 or send a request. You approve the price before we start.