
An AC that runs without cooling is one of the most common calls we get in Hampton Roads. Some causes you can fix in minutes. Others need a technician.
Check these first
- Thermostat. Set to COOL, fan on AUTO, and set a few degrees below room temperature.
- Air filter. A clogged filter can freeze the indoor coil and stop cooling. Replace it.
- Outdoor unit. Is the fan spinning? Is it humming but not starting? Check the breaker and the outdoor disconnect.
- Ice. Ice on the refrigerant lines means low airflow or low refrigerant. Turn the system off so it can thaw.
The 7 most common causes
- Failed capacitor. The outdoor unit hums but the fan or compressor won't start. The most common AC repair we make.
- Bad contactor. The switch that turns the outdoor unit on wears out.
- Dirty outdoor coil. Dust, grass and salt block heat from leaving the house.
- Low refrigerant from a leak. Refrigerant doesn't get used up. Low refrigerant means a leak that needs to be found.
- Frozen indoor coil. Usually a dirty filter, weak blower or low refrigerant.
- Clogged condensate drain. A float switch shuts the system off to prevent a ceiling leak.
- Duct problems. A disconnected attic duct dumps cold air into the attic.
For home service calls, Ace's diagnostic is $75, and it's waived when you approve the repair. Call (757) 495-7782.
See AC repair or emergency service.




